Refunds & Returns
We hope that you absolutely love your new items from CC, but understand that not every purchase will work and sometimes returns are needed. We’re also appreciative of the fact that shopping online can be a bit of a gamble since you can’t try anything on or physically touch it. With that in mind, we try our best to be return-friendly and strive to make the return process as easy and hassle-free as possible.
But such is life, we do have a few rules and policies in place to help streamline this process.
Email us here to start the return process, after you have read the return policy below!
All items must be returned to us in their original condition – unworn, unwashed and unaltered, with no makeup or deodorant stains, and original tags intact. If an item is returned to us that does not meet our criteria, the item will be refused and shipped back to the customer, at their expense.
Some items such as undergarments, cosmetics, consumables, etc. are non-returnable. Clearance items are final sale and are not eligible for return.
Returns postmarked within 7 days of date received will be eligible for a refund on the original method of payment or store credit. Returns postmarked within 8-30 days of date received are eligible for store credit only. After 30 days, we are unable to accept returns on any purchases.
Returns will be processed within 3 business days from date received at our headquarters. A refund will then be credited back to your original method of payment, and will post approximately 1-3 business days after the processing date.
We evaluate items for any defects or damaged areas prior to shipping and double-check to ensure all items placed in your order are sent together. However, we are only human (albeit fashionable) but nonetheless sometimes we make mistakes. If you are missing an item from your order, or should you receive the wrong item please contact us immediately at email@example.com so we can get this mishap sorted out for you ASAP!
We will gladly send out a replacement of the original item purchased at no cost, as long as the item is available. If the item is not available, you will receive a full refund of the original item or Store Credit.
Any questions? Don’t hesitate to contact us! We are happy to help. Give us a holler at firstname.lastname@example.org and we will help walk you through it!